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Conditions of Transport Agreement


The Montreal Convention or the Warsaw Convention may apply to your travel, and these Conventions govern and may limit the liability of air carriers in the event of death, personal injury, loss, or damage to luggage, and for delays.

If the Montreal Convention applies, the limits of liability are as follows:

  1. There are no financial limits in the event of death or personal injury.
  2. In the event of destruction, loss, damage or delay of luggage, the limit is, in most cases, 1,000 Special Drawing Rights (approximately 1,200 EUR; 1,470 U.S. dollars) per passenger.
  3. For damages caused by delayed travel, 4,150 Special Drawing Rights (approximately 5,000 Euros; 6,000 US dollars) per passenger, in most cases.
EC Regulation No. 889/2002 establishes that air carriers from the European Community must apply the limits established by the Montreal Convention, in relation to their transport of passengers and their luggage. Many air carriers outside the European Community also apply the Montreal Convention for the transport of passengers and their luggage.

Where the Warsaw Convention is applicable, the following limits of liability may apply:

  1. 16,600 Special Drawing Rights (approximately 20,000 Euros; US $ 20,000) for death or personal injury, where the Hague Protocol to the Convention applies, or 8,300 Special Drawing Rights (approximately 10,000 Euros; 10,000 US Dollars) in case it only applies the Warsaw Convention.Many air carriers have voluntarily waived these limits in their totality, and the rules of the United States of America state that when traveling to, from, or with an agreed stopping point located in the USA the limit cannot be less than US $ 75,000.
  2. 17 Special Drawing Rights (approximately 20 Euros; 20 US dollars) per kilo for loss, damage, or delay of checked baggage, and 332 Special Drawing Rights (approximately 400 Euros; 400 US dollars) for unchecked baggage.
  3. The carrier may be liable for damage caused by delay.
You can obtain more information from the carrier regarding the limits of liability applicable to your trip. If the passenger’s journey involves transportation by different carriers, you should contact each carrier for information regarding the applicable limits of liability.
The passenger may benefit from an higher limit of liability for loss, damage or delay of luggage, regardless of the Convention applicable to his trip, by making a special declaration made at the time of checking in the value of his luggage and paying any applicable additional charges. Alternatively, if the value of the baggage exceeds the applicable liability limits, you should, as a precaution, insure the entire baggage prior to travel.
DEADLINE FOR LEGAL ACTION: Any legal action in court relating to a claim for damages must be made within two years from the date of arrival of the aircraft, or from the date on which the aircraft should have arrived at its destination.
BAGGAGE COMPLAINT:  In case of damage to checked baggage, it must be communicated in writing to the carrier, within 7 days from the date of delivery, and, in case of delay, within 21 days from the date on which the luggage was placed at the passenger’s disposal.
Checked Luggage: In general, passengers are entitled to a baggage allowance, the limit of which may differ depending on the airline, class and / or route. There may be additional fees for checked baggage that exceed the allowable allowance. Please contact your travel agent or airline for more detailed information.
Hand Luggage: In general, passengers are entitled to a hand baggage allowance, the amount of which may differ from airline to airline, and depending on the class, route and / or type of airplane.
It is recommended that hand luggage be kept to a minimum. Please contact your travel agent or airline for more detailed information.
REFUSAL OF BOARDING, CANCELLATION OF FLIGHT: Community Regulation 261/2004 of 11 February.
OVERBOOKING: If the number of passengers exceeds the number of available seats, the airline must first call on volunteers to give up their seats in exchange for agreed benefits.
These benefits must include one of two options: refund of the ticket (with a free flight back to the starting point, if applicable) or alternative transportation to the final destination.
If the passenger does not volunteer, the airline may refuse to board passengers against their will and must pay compensation of:
a) € 250 for flights up to 1500 km.
b) € 400 for longer flights in the European Union and for other flights between 1500 and 3500km.
c) € 600 for flights over 3500 km outside the EU.
In addition to the respective compensation, the company must offer you:
a) The option between refunding the ticket (with a free flight back to the departure point, if relevant) and transportation alternatives to the final destination.
b) Adequate assistance with waiting times for meals and drinks, as well as accommodation hotel (including transfers), if necessary, and means of communication (two calls, faxes, email messages, etc.).
CANCELLATION: If the flight is cancelled, the carrier must give the passenger the choice between reimbursement of the full ticket price within seven hours (and free flight to the point of departure when justified) or an alternative transport to the final destination at the first opportunity.
DANGEROUS ITEMS IN LUGGAGE: For safety reasons, dangerous items should not be included or carried in checked baggage or hand luggage (unchecked), unless there is a special authorization. Hazardous items include, but are not limited to compressed, corrosive, explosive gases, flammable liquids and solids, radioactive materials, oxidizing materials, toxic and infectious substances, and suitcases and document folders with installed alarm devices. For security reasons, other restrictions may apply. Check with your carrier.
DANGEROUS ITEMS: Do not include the items shown below without checking with the carrier in your luggage or on board an aircraft.


To protect all passengers against the new type of threat with liquid explosives, the European Union has adopted security measures that restrict the amount of liquids allowed to pass through the screening points.
These security measures took effect at 00:00 on 6 November 2006, at all airports in the European Union and at airports in Norway, Iceland, and Switzerland. These security measures apply:
  • To all passengers.
  • At screening points at all EU airports.
  • For all destinations.
Passengers are not allowed to carry liquids in their cabin baggage, except those contained in individual containers of a capacity not exceeding 100ml or equivalent (100g / 3 oz), packed in a closed, transparent plastic bag that can be opened and closed again, with a capacity not exceeding 1 litre (per passenger).
As a reference the bag cannot exceed the dimensions of 20cm x 20cm.
The articles should fit comfortably inside the bag, so that it can be easily closed and allows the visualization and identification of its contents.


Liquids are understood to mean:

  • Waters and other drinks, soups and syrups, gels, including hair gels.
  • Pastes, including toothpaste.
  • Other articles of similar consistency.
  • Lotions, including perfumes and shaving creams, and
  • Aerosols and other pressure vessels.
  • Liquids, necessary for the entire trip *, which aim to satisfy medical purposes, with medical prescription and proof of authenticity of the exempt liquid.
  • Liquids, necessary for the entire trip *, which aim to satisfy a special dietary need, upon medical certificate.
  • Baby food.
* Necessary for consumption during flights and stay.
When requested, the passenger must provide or prove the authenticity of the liquid subject to exemption, through taste or epidermal proof.


These restrictions do not apply to liquids purchased and packaged, in tamper-resistant bags, at stores located beyond the boarding pass control areas, at all airports in the European Union and at airports in Norway, Iceland and Switzerland, or on board a aircraft of a European Union Airline.
However, tamper-evident bags should never be opened before security screening points and should, whenever possible, remain closed and tamper-proof until their final destination.
These measures do not apply to baggage presented at check-in counters to be checked in as checked baggage.

Other measures

Passengers’ coats and jackets will be checked separately from cabin baggage.
Laptops and other large electrical devices must first be removed from cabin baggage before screening and screened separately.


  • Avoid carrying liquids in cabin luggage.
  • At the screening points and before the X-ray machine, present all the liquids you are transporting to the security elements on location.
  • Require any liquid beyond the boarding pass control point, or on board an aircraft, of a European Airline, to be placed, preferably, separated from other items you purchase at the same time, in a tamper-resistant bag, together with proof of purchase.
  • NDo not open the tamper-evident bag until the destination of the trip, especially when transferring flights, otherwise liquids may be confiscated at another screening point.
  • Remove overcoats and coats, before the screening point, as these will have to be tracked separately from cabin luggage.
  • Remove laptop computers and other large electrical appliances from their suitcase before the screening point, as these will have to be tracked separately.
  • It is recommended not to keep valuable items, medicines, passports, documentation, or money inside the hold luggage. If you must do so, we recommend that you check the content before traveling, making a statement of value.
Source: INAC
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