For the purposes of these General Conditions, the Organized Travel Program is the information document in which the above-mentioned general conditions are inserted, forming an integral part of it, and which comprise, if it does not exist, the Organized Travel Contract, under the terms of art. 20 of DL no. 17/2018 of 8 March.
This information is mandatory for the (s) agency (s), pursuant to article 24 of Decree No. 17/2018 of 8 March, unless cumulatively:
a) The program expressly provides for it.
b) The amendments to it are insignificant.
c) The information on the change is provided to the traveller on a durable source.
These terms and conditions comply with the provisions of Decree-Law No. 17/2018 of 08 March.
The General Conditions whose object is an Organized Trip (Package) or Related Travel Service contained in this program, the corresponding standardized information records and the particular conditions contained in the travel documentation provided to the Traveller at the time of booking the trip, validate the travel contract that binds the parties.
The organization and marketing of trips included in this program is carried out by DOT Viagens e Turismo, Lda., hereinafter referred to as DOT World Tour, with headquarters at Rua Francisco José Victorino nº 12, 2795-084 Linda-a-Velha, NIPC 514 862 645, with share capital of € 100,000.00, registry and registered at the Commercial Registry of Lisbon, registered in RNAVT under number 7808, telephone – 211 391 010, email – dwt @ dotworldtour.pt.
2. TRAVELER AND GROUPS
2.1. It is considered Traveller, anyone seeking to enter into a contract or is entitled to travel based on a travel contract, in particular consumers, individuals traveling on business as well as the freelance, self-employed and other individuals, provided they are not covered by a general agreement for the organization of business trips.
2.2. Group by means 10 or more traveller’s bookings or adults’ reservations at various stages, distributing 10 or more adult travellers traveling together on several individual bookings to the same destination / hotel / program / other, on the same dates.
2.3. DOT World Tour reserves the right to recalculate the price of those Group trips that have been made individually to benefit from this promotion, as well as inform the new specific contracting conditions to apply to these reservations, cancelling the affected reservations if the customer does not pay the correct amount before departure and accepts the new conditions.
3.1. Upon registration, the Traveller will pay the requested amount.
3.2. If registration takes place within 21 (twenty-one) days or less from the date of beginning of the service, the total price of the same must be paid upon registration.
3.3. DOT World Tour reserves the right to cancel any registration for which payment has not been made under the above conditions.
3.4. Reservations are subject of obtaining from suppliers the confirmation of all services.
3.5. When hiring an organized trip based on special offers (promotions), last minute or equivalent, at a price different from that expressed in the original program, the services included in the price are only those that are specified in detail in the offer, even when such offer reference to any of the programs described, provided that such remission is carried to the exclusive general information purposes of the destination.
4.1. The Traveller must have all his personal or family documentation valid:
a) Citizen card. b) Passport.
c) Authorization for Minors (when required).
d) Visa (when required).
e) Vaccine certificate or other health regulations (when required).
f) Other possibly required.
4.2. The agency declines any responsibility for refusing to grant visas or not allowing entry to the traveller in a foreign country, and the Traveller’s is responsible for all costs that such situation causes.
a) Travel within the European Union:
i. Travelers (regardless of age) traveling within the European Union must be in possession of the respective civil identification document (Passport, Citizen Card).
ii. To obtain medical assistance, they must have the respective European Health Insurance Card.
iii. Nationals of non-EU countries should consult specific information regarding the necessary documentation to travel with the embassies / consulates of the countries of origin.
b) Travel outside the European Union:
i. Travelers (regardless of age) traveling outside the European Union must be in possession of the respective civil identification document (passport) as well as the visa if necessary (obtain this information from the agency at the time of booking).
ii. Nationals of non-EU countries should consult specific information regarding the necessary documentation to travel with the embassies / consulates of the countries of origin.
5. CHANGES REQUESTED BY THE TRAVELER
5.1. If the suppliers of the trip in question allow, whenever a traveller, registered for a certain trip, wishes to change his enrolment for another trip or for the same departing on a different date, or any other change, he must pay the fee mentioned in “Reservation and Change Expenses” clause document, as change expenses. However, when the change takes place 21 (twenty-one) days or less in advance of the departure date of the trip, for which the traveller is enrolled, or if the service providers do not accept the change, it is subject the expenses and charges provided for in the “Traveller’s Termination of Contract” clause.
5.2. After started the trip, if requested to change the services contracted for reasons not attributable to the agency (e.g. Expansion of nights stay, flight changes) the prices of tourist services may not correspond to those presented in the program that led to the booking.
6. CHANGES TO BE MADE BY THE AGENCY
6.1. Whenever, before the start of the organized trip, (i) DOT World Tour is obliged to significantly change any of the main characteristics of the travel services; or is unable to meet the special requirements requested by the traveller; or proposes to increase the price of package travel by more than 8%, the traveller may, within 8 (eight) consecutive days:
a) Accept the proposed change. b) Terminate the contract without any penalty being refunded the amounts paid.
c) Accept a replacement package proposed by DOT World Tour, being refunded in case of price difference.
6.2. The absence of a response from the traveller within the time limit set by DOT World Tour will imply tacit acceptance of the proposed change / cancellation of the trip with the application of the respective termination fees provided for in the “Termination of the Contract by the traveller” clause.
7. ASSIGNMENT OF CONTRACT POSITION
7.1. The traveller may cede his position, having himself replaced by another person who fulfils all the conditions required for the organized trip, under the terms of article 22º no. 1 of DL no. 17/2018 of 8 March, provided that inform DOT World Tour in writing up to seven consecutive days before the scheduled departure date.
7.2. The assignor and assignee, pursuant to article 22 no. 2 of DL no. 17/2018 of 8 March are jointly and severally liable for the payment of the exceptional balance and for the fees, charges or additional costs arising from the assignment, which will be duly informed and confirmed by DOT World Tour.
8. RESERVATION AND AMENDMENT EXPENSES
8.1. For each booking the following fees will be charged:
– Booking and change expenses (names, dates, type of apartment or room, travel, etc.).
– Portugal: 10% of the PVP with a minimum of € 150 (one hundred and fifty euros) per reservation.
– Other Countries: 10% of PVP with a minimum of € 250 (two hundred and fifty euros) per reservation.
8.2. The acceptance of such changes depends on approval by the respective suppliers.
9. PRICE CHANGE
9.1. The prices enclosed in the program are based on the costs of services and exchange rates in force at the date of the program printing, so they are subject to changes (price increase or reduction), pursuant to article 29 of DL no. 17/2018 of March 8, which result from variations in the cost of transportation or fuel, taxes, fees and currency oscillations up to 20 (twenty) days before the travel date.
9.2. If the increase in question exceeds 8% (eight percent) of the total price of the package, the provision in the clause “CHANGES TO BE MADE BY THE AGENCY” will apply.
9.3. In case of a price reduction, DOT World Tour reserves the right to deduct from the refund to be made to the traveller the corresponding administrative expenses, which at the request of the traveller will be justified.
Once the trip has started, no refunds are due for services not used by the traveller for fortuitous reasons event or for reasons attributable to the traveller, unless reimbursed by the respective suppliers.
Failure to provide services foreseen in the travel program for causes attributable to the organizing agency and if replacement by other equivalents is not possible, gives the traveller the right to be reimbursed for the difference between the price of the services provided and that actually provided.
11. TERMINATION OF THE TRAVEL CONTRACT BY THE TRAVELER
11.1. The traveller can cease the travel contract at any time before the start of the trip, under the terms of article 25º nº 1 of DL nº 17/2018 of 8 March.
11.2. In the event of termination of the contract under the terms of the preceding paragraph, under the terms of article 25º 2 of DL no. 17/2018 of 8 March, the traveller will pay a termination fee in the following terms:
– Portugal: 10% of PVP with a minimum of € 300 (three hundred euros) per reservation.
– Other Countries: 10% of the PVP with a minimum of € 500 (five hundred euros) per reservation.
11.3. Such termination implies that he is responsible for the payment of all charges to which the beginning of the performance of the contract and its withdrawal give rise, less the reorganization of services and cost savings.
11.4. Where applicable, the traveller will be reimbursed for the difference between the amount paid and the amounts mentioned above. In the present situation, reimbursement will be made, deducted from the termination fee, within a maximum period of 14 (fourteen) days after the termination of the travel contract, under the terms of article 25º nº 7 of DL n.º 17/2018 of March 8.
11.5. The traveller is also entitled to terminate the travel contract before it starts without paying any termination fee, in the event of unavoidable and exceptional circumstances at the place of destination or in its immediate area that considerably affect the realization of the same or the transport of passengers. passengers to their destination, under the terms of article 25º4 of DL no. 17/2018 of 8 March.
11.6. The termination of the travel contract in the above-mentioned terms, only gives the traveller the right to a full refund of the payments made, under the terms of article 25 no. 5 of DL no. 17/2018 of 8 March.
11.7. In the event that some of the contracted and cancelled services are subject to special economic contracting conditions, such as for airplane charters, ships, special tariffs, or others, duly informed at the time of booking, the cancellation costs for cancellation referred to above, will be agreed at the time of booking, or in their absence, those expressly established for the contracted product / service according to the particular conditions of the product.
12. TERMINATION OF THE TRAVEL CONTRACT ORGANIZED BY THE AGENCY
12.1. When the trip is dependent on a minimum number of participants the Agency reserves the right to cancel the package if the number of participants reached is less than the minimum.
In these cases, the traveller will be informed in writing of the cancellation within a period of time:
a) 20 (twenty) days before the start of the package, for journeys lasting more than six days;
b) 7 (seven) days before the start of the package in the case of trips lasting from two to six days;
c) 48 (forty-eight) hours before the start of the package for trips of less than two days.
12.2. Before the start of the organized trip, DOT World Tour may also cease the contract if it is prevented from executing it due to unavoidable and exceptional circumstances.
12.3. The termination of the travel contract by the agency under the above-mentioned terms only gives the traveller the right to a full refund of payments made within a maximum period of 14 (fourteen) days after the termination of the travel contract, pursuant to article 27. nº 5 of DL nº 17/2018 of 8 March.
13. ASSISTANCE TO TRAVELERS
13.1. In case of difficulties of the traveller, or when for reasons not attributable to him, he cannot finish the organized trip, DOT World Tour is obliged to assist him, namely:
a) Providing adequate information on health services, local authorities, and consular assistance; and
b) Assisting the traveller in carrying out remote communications and finding alternative travel solutions.
13.2. DOT World Tour may charge a fee in the amount of the costs incurred due to the provision of such assistance, if the difficulty underlying the request for assistance has been caused by the traveller deliberately or through negligence, however, it may not exceed costs actually sustained by the agency.
13.3. If due to unavoidable and exceptional circumstances, the traveller is unable to return, DOT World Tour is responsible for ensuring the necessary accommodation costs, if possible, of an equivalent category, for a period not exceeding three nights per traveller.
13.4. The cost limitation provided above does not apply to persons with reduced mobility, their companions, pregnant women and unaccompanied children, or persons requiring specific medical care, provided to DOT World Tour has been notified of these specific needs. at least 48 hours before the start of the package.
14. TRAVEL AGENCY RESPONSIBILITY
14.1. DOT World Tour is responsible for the correct execution of all travel services included in the travel contract.
14.2. When it comes to organized trips, travel and tourism agencies are responsible towards Travelers, even though the services must be performed by third parties and without prejudice to the right of return, under the applicable general terms.
14.3. Organizing travel and tourism agencies respond in cooperation with retail agencies in the case of package travel.
14.4. In the remaining travel services, DOT World Tour is responsible for the correct issuance of accommodation and transport tickets and for the culpable choice of service providers, if these have not been proposed by the traveller.
14.5. When DOT World Tour intervenes as an intermediary in sales or reservations of individual travel services, it is responsible for errors in the issuance of the respective titles, even in cases resulting from technical deficiencies in the booking systems attributable to them.
14.6. DOT World Tour is responsible for any errors due to technical failings in the reservation system attributable to it and, if it has accepted to book an organized trip or travel services that are part of related travel services, for the mistakes made during the booking process.
14.7. DOT World Tour is not responsible for errors in the booking that are attributable to the travellers or that are caused by unavoidable and exceptional circumstances.
15.1. DOT World Tour is responsible for luggage under the legal terms.
15.2. At all times and regarding to land transport, we understand that the user’s luggage and other personal belongings are preserved by the traveller, whatever the part of the vehicle in which they are placed, and that is transported at the traveller’s own risk. We recommend travellers to be present in all handling of loading and unloading of luggage.
15.3. Regarding air, rail, sea or river luggage transportation, the conditions of the carrier companies are applied, the issued ticket being the document that binds the companies and the passenger.
15.4. The Traveller is obliged, at the time, to complain to the service provider at the time of subtraction, deterioration, or destruction of their luggage.
15.5. As for international transport, in case of luggage damage, the claim must be made in writing to the carrier immediately after the damage has been verified, and at most 7 (seven) days after its delivery. In case of a mere delay in the luggage delivery, the claim must be made within 21 (twenty-one) days from the date of delivery.
15.6. DOT World Tour is committed to provide timely assistance to customers who may be affected by any of these circumstances.
15.7. The complaint presentation made to the carrier will be essential foundation for activating the responsibility for DOT World Tour on the provider of the service.
16. LIABILITY LIMITS
16.1. The liability of DOT World Tour will be limited to the maximum amount payable to the entities providing the services, under the terms of the Montreal Convention of 28 May 1999 on International Air Transport and the Berne Convention of 1961 on Rail Transport.
16.2. Regarding maritime transport, the responsibility of travel and tourism agencies, in relation to their Travelers, for the provision of transport services, or accommodation, where applicable, by maritime transport companies, in the case of damage resulting from intent or negligence of these, will have, under the terms of article 36 no. 2 of DL no. 17/2018 of 8 March, as limits the following amounts:
a) € 441,436 (four hundred and forty-one thousand four hundred and thirty-six euros), in case of death or corporeal injury.
b) € 7,881 (seven thousand eight hundred and eighty-one euros), in case of total or partial loss of luggage or damage.
c) € 31,424 (thirty-one thousand four hundred and twenty-four euros), in case of loss of a motor vehicle, including the luggage contained within.
d) € 10,375 (ten thousand three hundred and seventy-five euros), in case of loss of luggage, accompanied or not, contained in a motor vehicle.
e) € 1,097 (one thousand and ninety-seven euros), for damage to luggage, because of damage to the motor vehicle.
16.3. When it applies, the responsibility of travel and tourism agencies for the deterioration, destruction and removal of luggage or other items, in tourist accommodation establishments, while the Traveller is staying there has, under the terms of article 36, paragraph 3 of DL nº 17/2018 of March 8, as limits:
a) € 1,397 (one thousand three hundred and ninety-seven euros), as a whole.
b) € 449 (four hundred and forty-nine euros) per item.
16.4. The value declared by the Traveller, regarding the items deposited in the custody of the tourist accommodation establishment.
16.5. The agency’s liability for corporeal injuries is contractually limited to an amount corresponding to three times the price of the service sold.
17.1. The liability of DOT World Tour and arising from the assumed obligations, is guaranteed by civil liability insurance at Companhia Fidelidade, policy No. RC63942618, in the amount of € 75,000 (seventy-five thousand euros) and under the terms of the legislation in force.
17.2. DOT World Tour also offers the sale of insurance that can be purchased depending on the trip to guarantee assistance and cancellation expenses.
18. ALTERNATIVE DISAGREEMENTS RESOLUTION CONSUMER ENTITIES
In accordance with Law No. 144/2015 of 8 September in its current wording, we inform that the Traveller may resort to the following Alternative Dispute Resolution Entities:
a) Regulator for Travel and Tourism Agencies in www.provedorapavt.com;
b) Arbitral Commission for Tourism of Portugal in www.turismodeportugal.pt.
19.1. Any non-conformity in the execution of a travel service included in the package travel contract must be communicated to the organizing travel agency or retailer in writing or in another appropriate way as soon as such non-conformity occurs, that is, without undue delay, under the terms of art. 28 no. 1 of DL no. 17/2018 of 8 March.
19.2. The right to submit claims for the purpose of price reduction or the right to compensation for the lack of conformity of the travel services included in the package travel, shall expire within 2 (two) years, pursuant to art. 28 no. 5 of DL no. 17/2018 of 8 March.
The prices mentioned in this program reflect the provisions of DL no. 221/85 of 3 July, Value Added Tax on Margin.
In the event of the insolvency of the DOT World Tour, the traveller may resort to the Travel and Tourism Guarantee Fund, having to resort to Turismo de Portugal I.P. entity responsible for the respective activation:
Turismo de Portugal, I.P.
Rua Ivone Silva, Lote 6, 1050-124 Lisboa
Tel. 211 140 200 | Fax. 211 140 830
info @ turismodeportugal.pt
22. BEFORE YOU START THE TRIP
The trip is marketed by DOT Viagens e Turismo, Lda., Hereinafter referred to as DOT World Tour, headquartered at Rua Francisco José Victorino nº 12, 2795-084 Linda-a-Velha, NIPC 514 862 645, with share capital made of € 5,000.00, registered and registered at the Commercial Registry Office of Lisbon, registered with RNAVT under number 7808, telephone – 211 391 010, email – dwt @ dotworldtour.pt.
22.2. TRAVELER AND GROUPS
A traveller is considered to be any person who seeks to conclude a contract or is entitled to travel on the basis of a travel contract, namely consumers, individual persons traveling on business, as well as self-employed persons, freelancers or other individual persons, provided they are not covered by a general agreement for the organization of business trips.
By Group we mean reservations of 10 or more adult travellers or reservations in several stages, distributing 10 or more adult travellers who travel together in several individual reservations for the same destination / hotel / program / other, on the same dates.
The price of the package is calculated according to the types of currency exchange, transportation fees, fuel costs and taxes and fees applicable at the time of the program’s elaboration. Any change in the price of the elements may give rise to a review of the final price of the trip. Due to special events, bridges, local holidays, etc., the price of the trip may change from the price indicated initially.
DOT World Tour reserves the right to recalculate the price of Group trips that have been made individually to benefit from this promotion, as well as inform the new specific contracting conditions to apply to these reservations, cancelling the affected reservations if the customer does not pay the correct amount before departure and accepts the new conditions.
DOT World Tour also reserves the right to recalculate the price of individual trips that have been made as a Group to benefit from this promotion, as well as inform the new specific contracting conditions to apply to these reservations, cancelling the affected reservations if the customer do not pay the correct amount before departure and accept the new conditions.
22.4. PRICES FROM
The prices indicated on the website, in the catalogues, promotional flyers and others, always correspond to a final price per person on certain departures on the dates indicated and services indicated in each case. They do not include any other services not indicated. For information on other options and services available, you should always consult DOT World Tour.
22.5. FORM OF PAYMENT
When requesting a reservation, the DOT World Tour will agree with the traveller who has purchased or will purchase a trip (also referred to as customer) the payment method for the trip. Partial or total amount may be required when booking the trip. If applicable, the remaining amount must be paid upon delivery of the vouchers or travel documentation, which must take place at least seven days before the departure date.
The customer who requests a baby, child or senior discount is responsible for having the documentation that certifies that he / she complies with the requirements to benefit from the discount on all services that include him / her during the entire trip. In the event detection at any time that a customer with a discount applied does not meet the required requirements, he will be required to pay the corresponding additional payment.
22.7. PASSPORTS AND VISAS
Personal and family documents of all passengers (children included) must be kept up to date and the client must prove that the passport, visa or ID card are those required by the regulations of the country they are going to visit. Consult the corresponding embassies and consulates. It will be up to clients to obtain the passport or any other required requirement.
Citizens of other nationalities should consult with the consular representations or competent organizations the entry requirements for each country. If the documentation is contested by any authority, that is, denied entry into the country for not meeting the requirements that are required or for not having the same, it will not be considered as “force majeure cancellation” and DOT World Tour will not be responsible for additional expenses, nor will be a refund of the trip value. Minors under the age of 18 must have a written authorization recognized by the notary and signed by their parents or legal guardians, under the terms legally provided. Minors and babies must have an ID card or passport, in addition to any other documents that are required (e.g. visa). It is also mandatory that minors hold not only their passport (when required) but also their citizen’s card, as it is the only document that identifies their affiliation.
For air travel, the departure and arrival times are indicated in the local time of the respective country and according to the schedules of the respective airlines at the date of printing of this program, which may therefore be subject to change.
In some cases, certain air journeys are made with an air carrier that does not appear on the air ticket or in the confirmation of the reservation, due to the use of shared codes and alliances that exist between airlines, which does not constitute any non-fulfilment or faulty fulfilment of the contract by the DOT World Tour.
The presentation at the airport must be made at least three hours prior of the official departure time, and in any case, the specific recommendations that indicate the travel documentation facilitated when signing the contract will be strictly followed. When hiring loose services, we recommend that the customer confirm the departure times of the flights forty-eight hours in advance.
Direct air travel will always be understood as one whose documentary support is a single boarding pass, regardless of whether the flight makes any technical stop.
To avoid complications and delays at check-in, we inform that passengers must present their plane ticket at the counter, as it is not an electronic ticket, nor is it enough to present the reservation code. Without a ticket, passengers may not be accepted at check-in, therefore, they will not be able to travel, being considered NO-SHOW, and therefore not entitled to a refund. On regular flights, when possible, we recommend checking in online before departure.
The customer must go to the departure gate at least one hour before departure (due to security measures applied at the airport).
Once checked in at the airport, the passenger will be at the responsibility of the airline and must go to the airline in case of delays. DOT World Tour team of professionals does not have access to the departure lounges.
Sometimes flights are delayed, and airlines change flight passengers and even airline. The guide / driver will not be informed by the airlines for security reasons and as a result the traveller may not have the transfer contracted. In this case, the customer must, upon arrival at the destination, contact our emergency telephone number, so that we can ensure the transfer if possible, or take a taxi to the hotel and on his return to Portugal we will refund the amount of the same, with presentation of proof of cost.
Some internal flights may make one or more stopovers not provided for on the ticket, and this does not constitute any non-compliance or faulty fulfilment of the contract by DOT World Tour.
Transport and accommodation are not included during stopovers whenever passengers are required to stay overnight or change airports. For trips with a stopover or a stay or technical stop in the United States, it is mandatory to fill in the travel authorization (ESTA).
On these trips, all electronic devices (phones, tablets, laptops, e-books, video games, cameras, camcorders, etc.), which are part of the hand luggage, must go with the batteries charged when boarding. Passengers are advised to carry their battery chargers in hand luggage. It is possible to charge the device’s battery in the aisles of the boarding areas. This must be done no later than the end of the flight departure. If the device’s battery is discharged or defective, the passenger cannot board the flight with the device. The passenger must return to the control area and this can cause a delay in the flight.
Some packages may be based on air and hotel rates whose issuance, alteration and cancellation policies are very restrictive. Please consult DOT World Tour about these conditions. In the event of different issuance, alteration and / or cancellation policies and conditions, the most restrictive one will always prevail.
In case of loss of luggage upon your arrival at the airport, we recommend that one of the members of the reservation notify the service provider or our representative at the destination to be able to make your transfer. Failure to notify does not guarantee transfer service. The DOT World Tour will only refund the amount supported with the transfer with the presentation of proof of the respective cost and the baggage irregularity report (PIR).
The customers who needs special transfer conditions, namely because of a disability or is accompanied by animals (e.g. guide dogs) must inform DOT World Tour with upon reservation request.
Transfers are not always accompanied by a guide.
If the transfers / assistance from the hotel-airport or vice versa, or other similar ones, included in the offer, have not been carried out, mainly for reasons unrelated to the transferist and not attributable to DOT World Tour, will only be refunded the value of the alternative transport used by the customer when traveling, upon prior presentation of the corresponding receipt or invoice.
In the event that, due to circumstances unrelated to the transport service provider (e.g. due to poorly parked vehicles, blocked roads, etc.), the transfer vehicle cannot reach the hotel door, it will arrive at the location as close as possible, and this does not constitute any breach or defective breach of the contract.
The collection times indicated in the travel documentation are approximate and should always be reconfirmed locally with our representatives at the destination.
As for land transport, it is understood that the luggage and other traveller’s personal belongings are kept with him whatever the part of the vehicle in which they are placed, and that they will be transported at the traveller’s own risk. We recommend customers to be present in all handling of loading and unloading of luggage.
As for air, rail, sea or river baggage transportation, the conditions of the carrier companies are applied, the issued ticket being the document that links the companies to the passenger. If customers suffer any loss, delay in delivery or loss, the consumer must present the timely complaint to the transport company. If the customer does not make this claim, and as a result, loses the right to be compensated by the carrier, DOT World Tour assumes no responsibility for this fact. There are currently air fares with different baggage allowances or even without the right to free luggage transportation. Please consult these conditions.
Luggage transportation and the possible consequences of this are outside the scope of DOT World Tour management. In case travellers want to transport high volume luggage, such as: bicycles, surfboard, golf clubs, etc., they should consult and pay the corresponding supplement to the airline. For the land transport service, they must request a special quote, paying the corresponding supplement. The airline may charge supplements or refuse luggage that exceeds a certain weight or size.
It is recommended not to keep valuable items, medicines, passports, documentation, or money inside checked luggage. If you must do so, we recommend that you check the content before traveling, making a statement of value. DOT World Tour is not responsible for the luggage that customers deposit in the luggage deposits of the hotels.
In no case are the offers / advantages published on the website, in catalogues, promotional flyers and others, cumulative with each other, nor with other publications unless expressly indicated.
22.12. OPTIONAL EXCURSIONS
In some optional excursions, a minimum of participants is required to be able to do them. If the optional excursion contracted cannot be carried out because it does not reach the minimum number required, the amount paid for it will be refunded, in simple terms.
To be able to benefit from the advantages described, the wedding must have been celebrated at most 2 months before the trip and the hotel / transport company may request a document proving this fact.
You must expressly specify when making the reservation that it is a honeymoon. To enjoy these advantages, hotels require a minimum stay of nights (consult in each case).
The advantages of the bride and groom are subject to availability, such as accommodation in a superior room, will apply if the hotel considers it possible and upon arrival, depending on the availability of the occupation for the following days.
22.14. GUARANTEED DEPARTURES
All programs with guaranteed departures operate with a minimum of 2 people. On programs with guaranteed departures, if it is not possible to operate the trip, DOT World Tour will present an alternative trip, either with a trip with similar characteristics or with an economic advantage.
For rent-a-car reservations, we inform that the driver needs to be at least 23 years old and have a minimum experience of 1 year. It is also necessary that the customer holds a credit card.
22.16. AIRPORT, SAFETY AND FUEL FEES
The amount indicated is subject to change and is only guaranteed with the issued ticket. At this point, if the value has changed, DOT World Tour will rectify the final invoice according to the new amount, respecting the legal deadlines provided by law in these situations.
22.17. PRECAUTIONS ON INCORRECT NAMES
DOT World Tour assumes no responsibility for problems resulting from incorrect names. All citizens of the European Union leaving their country must have a valid individual identification document. Children and babies are not allowed to travel as they are only associated with their parents’ passport, and for this purpose they must have a national identification document or their own passport. Some regular carrier companies require that the reservation be made with the full name of the client, and reservations made with the client’s first and last name are no longer valid.
22.18. MANDATORY PASSENGER CONTACTS INFORMATION
We inform that the contact of the passenger in the reservation is mandatory. This obligation is related to legal issues, the airline being obliged to inform its passengers in a timely manner and in case of any irregularity. Without a passenger’s contact, the company will not be able to fulfil its legal obligation, so if it does not provide it or place another contact, the DOT World Tour is free from any responsibility.
22.19. PASSENGERS INFORMATION PASSPORT DATA ORIGINATING IN NON-SCHENGEN COUNTRIES
Effective on July 24, 2013, it became a mandatory requirement to insert SSR DOCS (for example, passport data) in reservations for all passengers traveling to Portugal from non-Schengen countries or transit through Portugal from those countries. The lack of this information will lead to fines for airlines, which may have to take measures on customers who do not comply with this rule from the Portuguese authorities. This information is mandatory to ensure acceptance of passengers at airports, avoiding limitations and delays caused by the need to insert this data at check-in.
23. DURING THE JOURNEY
23.1. VOLUNTARY CHANGES
DOT World Tour informs that, in cases where the customer, once the trip has started, voluntarily requests any modification to the contracted services (e.g.: extension of the nights, changes to the hotel, regime or flights, etc.) the prices of tourist services may not correspond with those published on the website, in catalogues, promotional flyers and others, which gave origin to the booking.
In this case, the transfers between the hotels will be at the customer’s expense, and the customer must pay the management expenses, as a consequence of the procedures of the new reservation made, or of the change of the requested flight.
23.2. TRAVEL DOCUMENTATION
The DOT World Tour assumes no responsibility in case of loss of travel documentation (hotel voucher, airline tickets, circuit voucher, etc.) by the customer that causes the loss of services.
23.3. ROBBERY / THEFT
DOT World Tour is not responsible for losses that customers may suffer, due to any crime perpetuated during the trip or their stay at the destination. Even so, we inform and advise that the effects suffered must be made known to the administrative or police authorities in the area.
At local parties / holidays specific to each country and city there is the possibility of transport, shops, museums, shows, etc., varying their usual hours and even remaining closed without prior notice, and / or entry into such establishments may take time more due to the large audience attendance. In the same way, these public holidays can change the traffic on the roads and extend the duration of transfers. If there are streets cut off from traffic that prevent arrival at the hotel, the transfer of luggage from the vehicle’s stopping point to the hotel will be at the customer’s expense.
23.5. CREDIT CARDS
Some hotels have an internal policy to request your credit card number at check-in as a guarantee of payment for any extra services (telephone consumption, minibar, etc.). On the day of departure, if you have not incurred any extra expenses, request that the signed form with your credit card details be returned to you.
If customers prove that the hotel has blocked a monetary amount from them, it is advisable that they go to their bank to request an update on their card movements, since the hotels unlock it when they leave the hotel. However, there may be a case that takes a few days until it appears reflected in the customer’s card statements or movements. DOT World Tour will not be responsible for debits made by other companies.
23.6. ITINERARIES / MEETING POINTS / SCHEDULES
All published itineraries may be subject to changes in the destination, due to weather or operational problems. Due to airline schedule changes, the departure dates or itineraries indicated in the different programs may change during the catalogue’s validity period. The passenger must ensure the departure point and time of his circuit, expressly indicated in each itinerary. Failure to do so may result in loss of services without the right to return the corresponding amounts. This case can be applied if “en route” the passenger does not show up at the times indicated by the guides or assistants.
DOT World Tour does not assume responsibility in the event that, in a specific convention, event or congress, at a certain moment, the client has, by determination of the authorities of the respective countries, to change to a lower category hotel, in which case it will be reimbursed for the difference. In the same way, customers can replace a scheduled excursion with another one.
The hotel’s accommodation service is understood to be provided whenever the room has been available to the client on the corresponding night, regardless of whether, due to circumstances specific to the organized trip, the time of entry to the room has taken place later than originally planned.
When customers request supplementary services (e.g. room with sea view, among others) that cannot be definitively confirmed by DOT World Tour, the customer can choose to permanently withdraw from the requested supplementary service or keep his / her request waiting for such services can finally be provided to them.
In the event that the parties have agreed to pay in advance for supplementary services that finally cannot be provided to the customer, he/she will be reimbursed for the amount paid through the DOT World Tour immediately after the traveller has given up the service or upon returning from the trip, according to the customer has opted out of the provision of the requested supplementary service or has maintained the request.
The services described can be modified (expanded or reduced) unilaterally by the hotel with prior notification, so the description of the catalogue is for guidance. For a description of the services included in real time before hiring, consult the DOT World Tour.
Also, you should consult the DOT World Tour, when making the reservation, about the possibility of taking animals, as they are generally not allowed in hotels and apartments.
Complementary services, activities and facilities may have an additional cost subject to change with direct payment, and their publication is for information purposes only.
It may be the case that the hotel only broadcasts public channels open, so customers must pay a supplement to be able to view private TV channels.
Depending on the number of customers and their nationality, hotels reserve the right to plan their exclusive activities in foreign languages.
It is common for hotels to require their own dress code for meal service.
Some facilities in some hotels only operate exclusively on certain dates and not the entire season, such as air conditioning, heating, swimming pools, heated Jacuzzis, restaurants, etc., as well as the opening hours of these services. Air conditioning / heating services may be subject to the times established by the hotel.
In case of pregnancy it is possible that some facilities and services are contraindicated, so the hotel reserves the right to allow access to these facilities.
For destinations such as Tunisia and Morocco, reservations for couples that include a Tunisian or Moroccan national, respectively, will require a marriage certificate to stay in the same room. Otherwise, the hotel may refuse to make a reservation at the destination.
In some countries there may be tourist taxes with local payment.
23.9. CHECK-IN AND CHECK-OUT
The usual time for check-in and check-out at hotels is based on the first and last service the user will use. Generally, and unless otherwise expressly agreed in the contract, rooms may be used from 2 pm on the day of arrival and must be free before 12 noon on the day of departure.
When the contracted service does not include the permanent accompaniment of a guide and if the user is supposed to anticipate his arrival at the hotel or apartment booked on dates or times different from those described, it is necessary, to avoid problems and misunderstandings, to communicate as early as possible to DOT World Tour, or to the hotel or apartments directly, as appropriate.
On flights arriving at the destination after 12:30 pm, the hotel’s first service (when included in the trip) will be DINNER.
For flights arriving at the destination after 18:00, the hotel’s first service will be ACCOMMODATION and the first meal service will be breakfast the next day, on the last day and unless late check-in is possible out, the last service will be breakfast.
If the return plane is in the afternoon, the hotel will be able to keep your belongings (check with the Hotel) and the client will also be able to stay there until the time of departure. In these cases, and for customers in F.B. or A.I. the hotel reserves the right to provide food service.
In certain cases and due to the time of transfer to the airport or vice versa, there may be a possibility that customer will not be able to enjoy the service of breakfast, lunch or dinner on the same day, which does not constitute any non-compliance or defective fulfilment of the contract.
Given the current legislation in this matter, which establishes only the existence of single and double rooms, allowing a third bed in some of them, it is estimated whenever the use of the third bed is made with the knowledge and consent of the people who occupy the room, and thus the room will appear as a triple in all the reservation forms facilitated to the traveller when paying the deposit, in the contract and in the tickets and / or travel documents that are delivered simultaneously in the signature of the same. Also, in the case of double rooms for the use of up to four people, with two beds, when so specified in the program’s offer (promotion). In some cases, there is the possibility of making baby cot available, which must be requested by customers before making the contract and which, unless mentioned, are not included in the price.
All the features mentioned are based on Standard Double Accommodation and may not be adjusted to the rest of the accommodations. Third person and children who share accommodation are usually accommodated on a sofa bed, or on two double beds, or on a King Size bed, or on an extra bed or twin bunk bed, since in most hotels there are no real triple / quadruple rooms . Double rooms may have two separate beds or a single bed valid for two people, subject to hotel availability. Customers should consider that accommodating third and fourth persons within the same unit, considerably reduces the free space of the rooms.
The quality and content of the services provided by the hotel will be determined by the official touristic category, if any, assigned by the competent organization in your country. The information on the category of hotels is made available according to the information obtained from the Tourism agencies of the respective countries and the classification of other Agencies, even though this is not the one in force in the specific country.
Regardless of the information about the official category of the establishment in each country, it can be included, for your better understanding, indications related to the category, such as three star superior, semi-luxury, etc. which are not officially recognized and correspond to a subjective appreciation of the establishment or the DOT World Tour.
23.12. CHRISTMAS AND NEW YEAR GALAS
Some hotels will modify half board and full board to provide an adequate service on these dates.
Generally, guests on full board will not be able to enjoy the dinner included in their regime, as this amount is non-refundable. Even so, establishments may decide to celebrate unexpected galas. In this case, the customer can book them directly. Consult on arrival at the hotel. The concept of “Galas” can mean special dinners or reinforced buffets.
Some All-Inclusive hotels have a mandatory supplement for Christmas and New Year’s Eve Galas.
There is a possibility that Galas drinks are not included in them and must be paid separately.
23.13. MEALS REGIME
S.A. Only Accommodation
A.P.A. Bed and Breakfast
M.P. Half Board
P.C. Full Board
T.I. All Inclusive / S.T.I. Soft All Inclusive
S.P. According to program
Prices do not include drinks with meals, except where indicated otherwise. Most hotels consider the MP as breakfast and dinner, not allowing dinner to be changed for lunch.
23.14. ALL INCLUSIVE SERVICE
The T.I. customer must always wear the bracelet or identification indicated by each establishment and show it when requesting the service.
The T.I. modality is personal and non-transferable and no one else can use this service.
The Hotel reserves the right to cancel the provision of the service in the event of its misuse.
Unless expressly indicated, national and international alcoholic or non-alcoholic beverages are understood in the T.I. letter of each establishment.
When making the reservation, the customer is responsible for correctly declaring the number of people who will occupy the same, without omitting children and babies.
We advise that the administration of the apartments can legally refuse to admit the entry of those undeclared people, in which case there is no place for any claim for that cause.
In some cases, it is possible to enable extra bed/s or baby crib/s that must be requested by customers before concluding the contract, and which unless expressly specified otherwise, will not be included in the published price of the apartment.
In the apartments, check-in is generally at 5 pm on the day of arrival and must be left free until 10 am on the day of departure.
When renting apartments, on certain occasions, the corresponding rental agreement must be signed “in situ” according to the official model authorized. This contract must be signed by the traveller, who is obliged to pay the corresponding bail and / or civil liability insurance to respond to any damage, if required.
DOT World Tour informs customers, that in the circuits specified in the program, the accommodation service is provided in any of the establishments referred to in the same or in another one of the same category and area, and also that the itinerary of the circuit may be developed according to one of the options described in the offer program. In the previous cases, if the traveller accepts such information prior to the conclusion of the contract, this lack of definition does not imply modification of the same.
On the circuits/trips, buses may vary depending on the number of participants. If there are not enough passengers for the specified departure day, it is possible to use a minibus or van which, unless expressly stated otherwise, does not have reclining seats. Still in the description of each circuit is indicated if the bus has or no air conditioning, it being understood that have not anything to indicate. Transportation in natural parks for photographic safaris is carried out in vans or in off-road vehicles characteristic of each country. In all the previous cases, the design, structure, comfort, and safety of the transport vehicle may not be adapted to Portuguese standards, but to those that are specific to the country of destination of the trip.
24. SPECIAL ECONOMIC CONDITIONS FOR CHILDREN
Given the diversity of treatment applied to children, depending on their age, by the service provider and the date of travel, we recommend that you always check the scope of the special conditions that exist and that at each moment you will be the object of concrete and detailed information and placed in the contract or in the travel documentation delivered at the time of signature.
In general, the accommodation will apply whenever the child shares a room with two adults.
Regarding stays of minors abroad, we will provide specific information for each case, which may be included in the contract or in the travel documentation that is delivered when subscribing.
We inform you that the airline will request at the airport the document proving the child’s age, as well as its affiliation.
25. ON RETURNING FROM THE TRIP
25.1. EARLY RETURNS
DOT World Tour has no responsibility in case of leaving the establishment before the contracted date for reasons of force majeure, therefore no refund is due.
25.2. FORGOTTEN ITEMS IN THE DESTINATION
DOT World Tour is not responsible for the forgetfulness of personal belongings in the destination by the customers. To request information on whether they were located at the destination and later sent to your home city, you should contact the provider’s office. If located, the cost of shipping to the place of origin will be carried by the customer.
CONDITIONS OF TRANSPORT AGREEMENT
NOTICE ABOUT THE LIABILITY LIMIT
The Montreal Convention or the Warsaw Convention may apply to your travel, and these Conventions govern and may limit the liability of air carriers in the event of death, personal injury, loss, or damage to luggage, and for delays.
If the Montreal Convention applies, the limits of liability are as follows:
There are no financial limits in the event of death or personal injury.
In the event of destruction, loss, damage or delay of luggage, the limit is, in most cases, 1,000 Special Drawing Rights (approximately 1,200 EUR; 1,470 U.S. dollars) per passenger.
For damages caused by delayed travel, 4,150 Special Drawing Rights (approximately 5,000 Euros; 6,000 US dollars) per passenger, in most cases.
EC Regulation No. 889/2002 establishes that air carriers from the European Community must apply the limits established by the Montreal Convention, in relation to their transport of passengers and their luggage. Many air carriers outside the European Community also apply the Montreal Convention for the transport of passengers and their luggage.
Where the Warsaw Convention is applicable, the following limits of liability may apply:
1. 16,600 Special Drawing Rights (approximately 20,000 Euros; US $ 20,000) for death or personal injury, where the Hague Protocol to the Convention applies, or 8,300 Special Drawing Rights (approximately 10,000 Euros; 10,000 US Dollars) in case it only applies the Warsaw Convention.
Many air carriers have voluntarily waived these limits in their totality, and the rules of the United States of America state that when traveling to, from, or with an agreed stopping point located in the USA the limit cannot be less than US $ 75,000.
2. 17 Special Drawing Rights (approximately 20 Euros; 20 US dollars) per kilo for loss, damage, ou or delay of checked baggage, and 332 Special Drawing Rights (approximately 400 Euros; 400 US dollars) for unchecked baggage.
3. The carrier may be liable for damage caused by delay.
You can obtain more information from the carrier regarding the limits of liability applicable to your trip. If the passenger’s journey involves transportation by different carriers, you should contact each carrier for information regarding the applicable limits of liability.
The passenger may benefit from an higher limit of liability for loss, damage or delay of luggage, regardless of the Convention applicable to his trip, by making a special declaration made at the time of checking in the value of his luggage and paying any applicable additional charges. Alternatively, if the value of the baggage exceeds the applicable liability limits, you should, as a precaution, insure the entire baggage prior to travel.
DEADLINE FOR LEGAL ACTION: Any legal action in court relating to a claim for damages must be made within two years from the date of arrival of the aircraft, or from the date on which the aircraft should have arrived at its destination.
BAGGAGE COMPLAINT: In case of damage to checked baggage, it must be communicated in writing to the carrier, within 7 days from the date of delivery, and, in case of delay, within 21 days from the date on which the luggage was placed at the passenger’s disposal.
CHECKED LUGGAGE: In general, passengers are entitled to a baggage allowance, the limit of which may differ depending on the airline, class and / or route. There may be additional fees for checked baggage that exceed the allowable allowance. Please contact your travel agent or airline for more detailed information.
HAND LUGGAGE: In general, passengers are entitled to a hand baggage allowance, the amount of which may differ from airline to airline, and depending on the class, route and / or type of airplane.
It is recommended that hand luggage be kept to a minimum. Please contact your travel agent or airline for more detailed information.
REFUSAL OF BOARDING, CANCELLATION OF FLIGHT: Community Regulation 261/2004 of 11 February.
OVERBOOKING: If the number of passengers exceeds the number of available seats, the airline must first call on volunteers to give up their seats in exchange for agreed benefits.
These benefits must include one of two options: refund of the ticket (with a free flight back to the starting point, if applicable) or alternative transportation to the final destination.
If the passenger does not volunteer, the airline may refuse to board passengers against their will and must pay compensation of:
a) € 250 for flights up to 1500 km.
b) € 400 for longer flights in the European Union and for other flights between 1500 and 3500km.
c) € 600 for flights over 3500 km outside the EU.
In addition to the respective compensation, the company must offer you:
a) The option between refunding the ticket (with a free flight back to the departure point, if
relevant) and transportation alternatives to the final destination.
b) Adequate assistance with waiting times for meals and drinks, as well as accommodation
in hotel (including transfers), if necessary, and means of communication (two calls, faxes,
email messages, etc.).
CANCELLATION: If the flight is cancelled, the carrier must give the passenger the choice between reimbursement of the full ticket price within seven hours (and free flight to the point of departure when justified) or an alternative transport to the final destination at the first opportunity.
DANGEROUS ITEMS IN LUGGAGE: For safety reasons, dangerous items should not be included or carried in checked baggage or hand luggage (unchecked), unless there is a special authorization. Hazardous items include, but are not limited to compressed, corrosive, explosive gases, flammable liquids and solids, radioactive materials, oxidizing materials, toxic and infectious substances, and suitcases and document folders with installed alarm devices. For security reasons, other restrictions may apply. Check with your carrier.
DANGEROUS ITEMS: Do not include the items shown below without checking with the carrier in your luggage or on board an aircraft.
HAND BAGGAGE LIQUID RESTRICTIONS:: To protect all passengers against the new type of threat with liquid explosives, the European Union has adopted security measures that restrict the amount of liquids allowed to pass through the screening points.
These security measures took effect at 00:00 on 6 November 2006, at all airports in the European Union and at airports in Norway, Iceland, and Switzerland. These security measures apply:
To all passengers.
At screening points at all EU airports.
For all destinations.
Passengers are not allowed to carry liquids in their cabin baggage, except those contained in individual containers of a capacity not exceeding 100ml or equivalent (100g / 3 oz), packed in a closed, transparent plastic bag that can be opened and closed again, with a capacity not exceeding 1 litre (per passenger).
As a reference the bag cannot exceed the dimensions of 20cm x 20cm.
The articles should fit comfortably inside the bag, so that it can be easily closed and allows the visualization and identification of its contents.
Liquids are understood to mean:
Waters and other drinks, soups and syrups, gels, including hair gels.
Pastes, including toothpaste.
Other articles of similar consistency.
Lotions, including perfumes and shaving creams, and
Aerosols and other pressure vessels.
Liquids, necessary for the entire trip *, which aim to satisfy medical purposes, with medical prescription and proof of authenticity of the exempt liquid.
Liquids, necessary for the entire trip *, which aim to satisfy a special dietary need, upon medical certificate.
* Necessary for consumption during flights and stay.
When requested, the passenger must provide or prove the authenticity of the liquid subject to exemption, through taste or epidermal proof.
These restrictions do not apply to liquids purchased and packaged, in tamper-resistant bags, at stores located beyond the boarding pass control areas, at all airports in the European Union and at airports in Norway, Iceland and Switzerland, or on board a aircraft of a European Union Airline.
However, tamper-evident bags should never be opened before security screening points and should, whenever possible, remain closed and tamper-proof until their final destination.
These measures do not apply to baggage presented at check-in counters to be checked in as checked baggage.
Passengers’ coats and jackets will be checked separately from cabin baggage.
Laptops and other large electrical devices must first be removed from cabin baggage before screening and screened separately.
Avoid carrying liquids in cabin luggage.
At the screening points and before the X-ray machine, present all the liquids you are transporting to the security elements on location.
Require any liquid beyond the boarding pass control point, or on board an aircraft, of a European Airline, to be placed, preferably, separated from other items you purchase at the same time, in a tamper-resistant bag, together with proof of purchase.
Do not open the tamper-evident bag until the destination of the trip, especially when transferring flights, otherwise liquids may be confiscated at another screening point.
Remove overcoats and coats, before the screening point, as these will have to be tracked separately from cabin luggage.
Remove laptop computers and other large electrical appliances from their suitcase before the screening point, as these will have to be tracked separately.
It is recommended not to keep valuable items, medicines, passports, documentation, or money inside the hold luggage. If you must do so, we recommend that you check the content before traveling, making a statement of value.
DO NOT DANGER YOUR NOR OTHER PASSENGERS SAFETY CONTACT YOUR CARRIER FOR MORE INFORMATION.
You can find translations and other useful information for your trip on the IATA website.
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